Addressing your customer’s queries quickly by using the top 7 Useful WordPress Help Desk Plugin in 2021

A professional help desk plays a crucial role to create the success of any business. Besides that, it also helps you to handle your customer’s queries quickly that brings much positive feedback about the high-quality service. In today’s article, we will show you the top 7 best WordPress Help Desk Plugin in 2021 which is one of the most effective tools to satisfy the customers’ demand and questions promptly. Through many provided features, you can easily compare and choose the best one for yourself. Let’s take a look!

KB Support

The outstanding plugin in today’s collection is KB support. This plugin is famous for its enriched features, it will give you a professional solution to support your clients. Moreover, the built-in Knowledgebase enables your customers to find the methods to handle their problems quickly during the ticket submission process.

Features:

  • Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized
  • Guest submission is fully supported
  • Sequential ticket numbers
  • A fully responsive and clean front end design
  • Ability to restrict access to individual knowledge base articles to logged-in users only
  • Ability to assign tickets to multiple agents
  • Built-in SPAM protection

Highlights:

  • Many powerful features
  • Excellent support
  • Translation ready

WordPress Advanced Ticket System, Elite Support Helpdesk

The second great plugin we would like to introduce is WordPress Advanced Ticket System, Elite Support Helpdesk. This plugin is considered one of the most useful tools to solve your customer queries. It enables you to submit tickets to report issues or get help on whatever you want directly via your WordPress website. Moreover, this tool lets the users establish the status, priority, product, and type of each ticket submitted into this WordPress support plugin. This is truly a perfect WordPress Help Desk Plugin that you must try!

Features:

  • Allows users to submit tickets to report problems
  • Set the status, priority, product, and type of each ticket
  •  Having multiple ways to submit tickets
  • Smooth integration with WordPress themes
  • Ticket statistics through dashboard and frontend widgets

Highlights:

  • Useful support
  • Work well
  • Translation ready

JS Help Desk

If you are looking for a professional help desk and support plugin, this is just the right choice for you. With a simple and user-friendly interface, the process of installing takes you a few minutes to conduct. Furthermore, it also allows User/Guest to create tickets from the front-end. You should consider the JS Help Desk plugin because it comes with more powerful features than most of the expensive(and complex) support ticket systems on market.

Features:

  • Front-end ticket creation
  • Visitor/Guest can create a ticket from the front-end
  • Support icon for front-end with various position options
  • Admin create a ticket on behalf of any user
  • Multiple file attachments for ticket and reply
  • Powerful filters on the ticket for user and admin
  • Priority for ticket and highlighted priority within ticket listing
  • Assign department to ticket for proper management
  • And much more

Highlights:

  • Easy to use
  • Responsive design
  • Effective tool

SupportCandy 

Another amazing plugin in the list of best plugins today is SupportCandy. The plugin gives you the ability to insert to WordPress the features of a complete helpdesk ticket system. Moreover, it is not complicated to configure and use. Especially, with more than 10,000+ active users, this plugin is trusted and used by many people around the world.

Features:

  • GDPR Compatible
  • Unlimited Tickets
  • Ajax functionality
  • Front-end & Backend interface for agents
  • HTML Editing of Tickets
  • Email Notifications

Highlights:

  • Translation ready
  • Free for download
  • Nice tool

Awesome Support

Awesome Support is well-known as the high-quality WordPress Help Desk Plugin because of its rich features. This plugin has the ability to match the feature set of a SAAS solution such as Zendesk or Helpscout. We ensure that with various available features this plugin will bring you much great experience.

Features:

  • Submit tickets from the front-end
  • Import tickets from Zendesk, Helpscout, and Ticksy
  •  Provide support for as many products as you want
  • Provide support for multiple departments
  • Includes an amazing flexible sorting, filtering, and tagging system for your tickets
  • And much more

Highlights:

  • Optimal tool
  • Unlimited tickets
  • Many useful options

Zendesk Support for WordPress

Zendesk Support is a useful plugin that not only allows you to bring your helpdesk, powered by Zendesk, into your blog or site but also provides teams, multiple products, docs, and works very well with WordPress based sites. Moreover, this plugin lets the user login on to your WordPress site to access the helpdesk without switching accounts.

Features:

  • The Zendesk Support Feedback Tab
  • Single sign-on with Zendesk’s Remote Authentication
  • Turn your blog comments straight into Zendesk Support tickets, with one click
  • The Zendesk Support Web Widget
  • Access your tickets from your dashboard
  • A simple contact form, on the dashboard

Highlights:

  • Easy to use
  • Simple interface
  • Work perfectly

CodeBard Help Desk

Codebard Help Desk Plugin utilizes language admin to easily translate your plugin into your own language or change your own language’s translation. If you are running a WooCommerce store, you will get the WooCommerce Integration Addon to power up your Help Desk and give excellent support to your store’s customers easily.

Features:

  • Private Tickets
  • Email Notifications
  • Ticket and Reply Attachments
  • Support Admins, Support Agents with separate permissions
  • Easy ticket management
  • Responsive
  • Compatible with all Themes and Plugins
  • Adapts to visuals of any Theme

Highlights:

  • Easy to install and manage
  • Professional support

Conclusion

Have you chosen the best one yet? We hope that this post gives many great solutions to address your issues as well as meet your customer demands. Besides, you can access our free WordPress Themes to update many professional themes for your website. Thanks for your reading, if you have any questions, please leave a comment below, we will reply as soon as possible!