Theme will not install

Home Forums ZeroGravity Pro Theme will not install

This topic contains 5 replies, has 2 voices, and was last updated by  Juan de la Cruz 3 years, 2 months ago.

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  • #277

    mandyk
    Participant

    I keep trying to install the ZeroGravity Pro theme that I bought. In WordPress, under the Install area, I select the .zip file and click upload. It says:

    Installing Theme from uploaded file: zerogravity-pro.zip
    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme install failed.

    I check the .zip file and the style.css sheet is in there, so I don’t know why it is not installing. If there can be no solution to this, then I require a refund of the money I paid.

    #278

    Juan de la Cruz
    Keymaster

    Hi mandyk,

    installation works well. It is not a issue of theme. Today I have installed on 3 test sites and there has been no error. It is the first time that a user has this problem. Please could you give me the following information:

    – Version of your WordPress
    – If you have WordPress configured in a particular way
    – URL of your site

    Regards.

    #281

    mandyk
    Participant

    It is the current version of WordPress 4.2.4.
    I don’t know what you mean by configured a certain way? WordPress was installed, I looked for themes, installed the free theme through my WordPress blog, bought your pro version. Downloaded the zip file as attached. Attempted to upload and install, was given the message that I provided you. This is the first and only theme I have attempted to install as I just created the blog.
    mandyeverley.com

    #282

    Juan de la Cruz
    Keymaster

    Hi,

    Please download the latest version of the theme (2.3.3) and try again. If you can not install the theme, I will refund you money via PayPal. In any case, what I can say is that the problem is not the theme.

    Regards.

    #287

    mandyk
    Participant

    Where is the latest theme to download? The only one available on WordPress that I can find is 1.4.7. You need to update the ZeroGravity theme on WordPress because people like myself are not getting the latest theme as we should apparently. I cannot find the newest one so therefore how can I try to upgrade to Pro then??

    #290

    Juan de la Cruz
    Keymaster

    Hi mandyk,

    To download the latest update of the pro version, you must be logged. When you’re logged in the sidebar you will find a button under ‘TEMAS DISPONIBLES’ to download the latest update of the theme.

    Regards.

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